Job Description:
- Respond to customers’ queries in a timely, friendly and professional manner through non-voice channels including but not limited to social media, live chat, and WhatsApp
- Identify customers’ needs and assist customers with their requests
- Manage customers’ complaints end to end and liaise with other departments to ensure the issues are resolved, soonest as possible and to update the customers on the status
- Update customers on the latest promotions, products, and services
- Keep confidential records and financial information private and secure
- Adhere to the company SOP, policies, and procedures
- Ensure to achieve goals on agreed SLAs on complaint handling
Requirements:
- Bachelor in any field with at least 1 year of related work experience
- SPM / Diploma holder who scored an A for English in SPM with 2-3 years of related work experience
- Excellent interpersonal skills with fluency in English and Malay, both written and spoken
- Able to work in rotational shifts, 5 days/week
- Computer literacy, adaptability, and flexibility
