Job Description:
- Provide quality customer support (24/7) through Voice and Digital channels for our customers
- Obtain and evaluate all relevant information to handle product and service inquiries
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, and provide appropriate solutions and alternatives within the time limits
- Take the extra mile to engage customers
- To meet/exceed agreed sales, productivity, and quality standards (eg: quality call monitoring and customer satisfaction monitors)
Requirements:
- Minimum SPM (Passed)
- Preferable Mandarin speaker
- Good communication skills in Bahasa Melayu & English
- Contact Centre Experience / Telesales
- Additional experience: Live chat
