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Fiber Processing Executive

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Fiber Processing Executive

Job Description:

  • Engage customer via WhatsApp & Call (if necessary) to address their enquiries on Fibre Product.
  • Secure customer appointment & liaise with partners closely to secure appointments – where needed
  • Explain & set expectation on Product & terms and conditions on Fibre Installation.
  • Willing to explore & adapt new ways to manage customer experience ·
  • Propose ideas to ensure enhanced service delivery, minimizing customer complaints.
  • Respond to incoming customer issue on technical issues (Optional).
  • Manage remote troubleshooting, problem assessment & close follow ups with customers
  • Manage relationship with external service providers to coordinate service & meet SLAs

Requirements:

  • SPM/Diploma/Degree in Customer Service or any equivalent.
  • Minimum 1 year of working experience in the service industry preferably in a call centre.
  • Excellent command of English and Bahasa Malaysia both spoken and written.
  • Pleasant personality and excellent interpersonal skills.
  • MUST be able to work on shifts, on weekends, and on public holidays.
  • Being able to start immediately with short notice is an added advantage.
  • Fresh Graduates are encouraged to apply.
  • Training will be provided.
  • MUST be willing to work in Shah Alam and possess own transport.
  • Applicant(s) must be fully vaccinated.

Other Details:

  • Incentive/commission:  Up to RM 3,000 per month if KPI is met
  • Working hours: 8.30 am – 5.30 pm, 12.00 pm to 9.00 pm (need to work on weekend and PH as per shift rotation)

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Kindly fill up the information below with a link to your resume/ cv/ LinkedIn profile and the team will get back to you at the soonest.

Application for the role of Fiber Processing Executive.

Intelek Talent Solutions

Application for the role of Fiber Processing Executive.

Intelek Talent Solutions

Application for the role of Fiber Processing Executive.

Intelek Talent Solutions

Application for the role of Fiber Processing Executive.